Free Worldwide Express Shipping On All Orders
FAQ
Orders & Payments
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure international payment options.
Can i change or cancel my order after it’s placed?
Orders can be modified or canceled within 24 hours of purchase. After this window, your order may already be in processing. Please contact us immediately at contact@theissla.com for assistance.
Shipping
Do you offer worldwide shipping?
Yes. We provide free express worldwide shipping with UPS and FedEx.
How long does delivery take?
Dispatch time is usually 1–7 business days, depending on whether the product requires custom sizing or design adjustments. Once shipped, delivery takes 2–3 business days.
Will i receive tracking information?
Yes. Once your order ships, you’ll receive an email with a tracking link.
Custom Services
Do you offer custom sizing?
Yes. Select “Custom” in the size options at checkout. After your order is complete, our specialist will contact you to guide you through taking measurements. Please note that unusual plus sizes may include a small additional charge.
Can i request custom designs?
Yes. Small adjustments to our designs are free of charge, while significant changes or entirely new designs come with an additional cost.
Do you offer white label services?
Yes. You may order items with your own engraved leather brand label. Simply note “White Label” at checkout. This service comes with a small extra charge billed separately.
Wholesale & Dropshipping
Do you offer wholesale pricing?
Yes. We work with retailers worldwide. For inquiries, please contact us through our contact form or email contact@theissla.com.
Do you work with dropshippers?
Yes, we proudly partner with dropshippers. Please reach out for details.
Returns & Exchanges
Can i return or exchange an item?
We accept returns and exchanges within 30 days of delivery on eligible products. Items must be unused, in original condition, and with all tags attached.
Which items are non-returnable?
Exotic skin items (such as python, ostrich, or crocodile), as well as custom-sized, custom-designed, or white-label products, are not eligible for return or exchange.
How can i start a return or exchange?
To start a return or exchange, please contact us at contact@theissla.com with your order number. Our team will guide you through the process and provide the return instructions.
Other Questions
Didn’t find the answer you were looking for?
Please contact us at contact@theissla.com or fill our contact form. Our team will be happy to assist you.